Support

Help with LLUMIFIELD: the web app at app.llumifield.com and the LLUMIFIELD Field Service app for iPhone, iPad, and Android. One account works in all of them.

Contact us

Email support@llumifield.com. We reply within one business day.

To get you an answer faster, include:

• Your company name and the email you sign in with.
• What you were doing, and what happened instead.
• Whether you were on the web, iPhone, iPad, or Android.
• A screenshot, if you have one.

Want a walkthrough before you start? Email demo@llumifield.com to book an onboarding call.

Help in the app

Once you are signed in, open Help & FAQ: under More on a phone, or in the account menu on a computer. The help icon on a screen opens the guide for that screen.

Not a customer yet? The FAQ covers pricing, signup, the mobile app, online booking and payments, and importing your data.

Can't sign in?

• Reset your password at app.llumifield.com/forgot-password.
• Lost your two-factor device? Your company's administrator can reset it, or email us from the address on the account.
• Technicians and staff: your administrator can resend your invitation from Team.

Got a link from a business?

If a company that uses LLUMIFIELD sent you an invoice, estimate, contract, or booking link, contact that company about the job, prices, or payments. They run their own account. If the link itself does not open, email us and we will help.

Your account and data

• Delete your account - in the app or by email, and what is kept
• Privacy Policy - what we collect, why, and who it is shared with
• Terms of Service - the agreement for using LLUMIFIELD