Delete your LLUMIFIELD account

This page explains how to delete your LLUMIFIELD account and the data associated with it, from inside the app or by emailing us. It applies to the LLUMIFIELD Field Service app (com.llumifield.fieldserviceapp) and to the LLUMIFIELD web app at app.llumifield.com, which share the same account. LLUMIFIELD is operated by LLUMINET LLC.

How to delete your account

In the app

You can delete your own account without contacting us. The steps are the same on Android, iOS, and the web app:

1. Open Settings, then go to Security → Delete Account.
2. The screen lists what will be deleted and what is kept.
3. Confirm with your password, plus your authenticator code if you use two-factor sign-in.

Deletion happens straight away, apart from the records listed under What is kept below. If your free trial has ended and you are on the subscribe screen, there is a Delete my account link there too; you do not have to pay to close your account.

What you can delete depends on your role

• Staff and technicians, and administrators who are not the only one: deleting your account removes you only. The workspace and everyone else in it are untouched.
• If you are the only administrator: your account cannot be removed on its own, because that would leave the workspace's clients, projects, appointments, and invoices with no one able to reach them. You can either make someone else an administrator first (under Team) and then delete just your own account, or delete the whole workspace, which asks you to type DELETE to confirm and cancels the subscription.
• Closing a workspace that has more than one administrator: email us, as below. It is not one person's alone to close.

By email

Use this if you cannot sign in, or if you want us to close a workspace that has several administrators:

1. Email support@llumifield.com from the email address on the account, with the subject Account deletion request.
2. Tell us whether you want your user account only, or your whole company workspace and everything in it.
3. We confirm the request by replying to that email address, so nobody else can close your account.
4. Once you confirm, we delete the data as described below within 90 days.

If you are a technician or staff member on someone else's workspace, an administrator can also remove your user account from Team inside the app.

What is deleted

When you delete your user account

• Your profile: name, email address, phone number, job title, and profile photo.
• Your sign-in credentials and any two-factor authentication enrolment.
• Push notification tokens for your devices.
• Your personal calendar subscription link, and access for any AI apps or assistants you connected to your account.
• Your time-off requests.
• Your Google Calendar connection, if you connected one: we hand the access grant back to Google, remove the job events LLUMIFIELD added to your calendar, and delete the stored tokens.
• Your chat memberships, reactions, and blocks.

When the whole workspace is deleted

Everything above, for every member of the workspace, plus:

• Clients, projects, appointments, daily logs, tasks, notes, tickets, contracts, and online booking requests.
• Team chat and job chat, including every message, voice note, photo, file, and shared location.
• Time entries, pay periods, and time-off requests.
• Any photos, videos, and documents uploaded to the workspace, including files attached to invoices.
• The workspace's integrations: every member's Google Calendar connection, QuickBooks Online and Zoho Books (we revoke our access and delete the tokens), and the connection to the business's Stripe account.
• The business's contact details and logo.
• The subscription, which is cancelled.

What is kept, and why

When you delete your user account

The workspace belongs to the business, so the work you did in it stays there for the rest of the team:

• Chat messages. Messages, voice notes, photos, files, and shared locations you posted in team chat or job chat stay in those conversations for the other members, but no longer show your name. They are removed if an administrator deletes them, or when the workspace is deleted.
• Business records. Appointments, notes, photos, and documents you added to the workspace's jobs and projects stay with the business.
• Payroll and time records. If you have pay periods or recorded hours, they are kept as the employer's wage records. Your profile then stays as an inactive record so those records still have an employee: your name is replaced with "Deleted user", and your email address, phone number, photo, and sign-in credentials are removed.
• Audit log. The workspace's record of sensitive actions keeps entries for actions you took, with your display name. It is kept for security, abuse prevention, and the business's records, and has no automatic expiry.

When the whole workspace is deleted

• Invoices, estimates, receipts, and payment records are kept for legal, tax, and audit purposes. The client's name is replaced with "Deleted client", the client's email, address, and notes are removed, and links that were sent to customers stop working.
• The audit log is kept, as above, with no automatic expiry.
• The workspace's name stays on our records, marked as deleted.

Timeline

Deleting in the app takes effect straight away. For a request by email, we delete or anonymise identifiable data within 90 days. Our encrypted backups are kept for 14 days, so a copy of deleted data can remain in a backup for up to 14 days after deletion before it is removed.

Payments

Card payments are processed by Stripe and card details are never stored by LLUMIFIELD. Deleting your LLUMIFIELD account does not delete records held by Stripe; see Stripe's privacy policy for their retention.

Questions

Email support@llumifield.com, or info@llumifield.com for privacy questions. We respond within 30 days. See our Privacy Policy for the full picture of what we collect and why.